FAQs

FAQs

Lighting Product BasicsAre there installation Instructions?

Some of the products have specific installation videos. If you don’t know how to install the lights, you can contact our customer service at service@vinlighting.comAre bulbs included with the light fixture?

Yes, we include complimentary bulbs with your light fixture purchase. It will be shipped along with the fixture to ensure you have everything you need. Please note that the bulb is a free gift and is not covered under our warranty.What are the LED color temperature options?

Our LED lights come in three options:
– Warm Light (3000K)
– Neutral Light (4000K)
– Cool Light (6000K)
Choose the one that best suits your space!What is the Three-Color Changing Light?

The Three-Color Changing Light offers three color options: Warm, Neutral, and Cool light. Simply use the wall switch to cycle between the colors. Please note, it’s not compatible with dimmers.How should I maintain my light fixtures?

We recommend cleaning your lamp regularly with a soft cloth to remove dust. Avoid using harsh cleaning products or improper techniques, as they may cause damage. We’re not responsible for any issues caused by incorrect cleaning methods.Are there variations among products?

While we strive for accuracy, slight variations may occur in color, measurements, and finishes due to handcrafting and screen settings. These differences do not affect the quality, functionality, or aesthetics of the product.What is the length of the wire/rod?

The default wire length is 150cm (59″), but custom lengths are available upon request. The rod length varies by product and can be found on the product page.

Shipping & DeliveryDo you offer international shipping?

We currently ship to the United States and Canada, excluding PO boxes and APO/FPO addresses. For shipping to other regions or countries, please contact us for more details.What is the cost of shipping?

We have 2 shipping methods, the billing methods are as follows:

• Standard shipping: free shipping on all orders.
• For expedited shipping charges please look for our Shipping Policy.

What shipping methods do you offer?

We offer UPS, FedEx, USPS, EMS, and more. Please contact us for details or to specify your preferred shipping method.How can I track my package?

After your order ships, we’ll send you a Shipping Confirmation email with the tracking number and carrier. Simply visit the carrier’s website and enter the tracking number to track your package or Track My Order.What should I do if my order arrives damaged?

If your order arrives damaged, please contact us with photos or a video showing the damage. We’ll work quickly to resolve the issue and make things right for you.

Orders & PaymentsDo I need to create an account to place an order?

No, you can place an order without creating an account. However, we recommend creating one for a smoother shopping experience.How do I know my order is confirmed?

Once you complete your purchase, we’ll send a confirmation email with all your order details. After shipment, you’ll get another email with tracking info.How do I order products that are out of stock?

Some products may be temporarily out of stock. Please contact us to check availability or confirm the status of customized items and large orders.How do I change or cancel my order?

Orders can be canceled within 12 hours for a full refund. After that, cancellations will receive a partial refund. Once shipped, orders cannot be canceled. For changes, please contact us ASAP.I want to return my purchase. What should I do?

Please refer to our Return Policy for detailed instructions on how to return an item.Can I buy multiple products in one order?

Yes! Simply add products to your cart, and proceed with the checkout when you’re ready to purchase everything.

OthersI’m not sure what product to buy. Can you help?

Of course! Just email us, and we’ll be happy to assist you in finding the perfect product for your needs.Why should I sign up for the newsletter?

By signing up, you’ll join Vinlighting and receive a special $20 discount on orders over $200 using the code 【WELCOME】 at checkout.What should I do if I have missing items in my order?

If something’s missing, please contact us right away at service@vinlighting.com, and we’ll resolve it for you.Do you offer bulk or trade discounts?

Yes, we offer discounts for businesses, interior designers, and developers. Please reach out to service@vinlighting.com for custom invoicing and exclusive deals.