Refund and Returns Policy

30-Day Return & Refund Policy

Last Updated: January 15, 2024

At Vinlighting, we want you to be satisfied with your purchase. If an item does not meet your expectations, we offer a 30-day return and refund policy for eligible products.

Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, uninstalled, and in its original condition.
  • The product must be returned in its original packaging.
  • All accessories, parts, manuals, and included materials should be included.
  • The item must be suitable for resale.
  • You must provide your order number or other proof of purchase.
  • You must contact us and receive return approval before sending the product back.

Important: Products that have already been installed, modified, or used may not be eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your package and products as soon as they arrive.

If you receive an item that is:

  • Damaged during shipping
  • Defective or has a manufacturing issue
  • Different from the item you ordered
  • Missing parts or products

please contact us as soon as possible and provide clear photos of the product, packaging, and shipping label.

If the issue is confirmed to be caused by us or occurred during shipping, we may provide a replacement or a full refund. In these cases, we will cover the applicable return shipping costs.

Returns for Personal Reasons

If you request a return because of personal preference, such as ordering the wrong size, changing your mind, no longer needing the product, or purchasing more than you need, you may be responsible for the return shipping cost.

The original shipping cost may also be deducted from your refund where applicable.

Non-Returnable Situations

Returns may not be accepted for:

  • Products that have been installed or modified
  • Products that are used or damaged after delivery due to customer handling
  • Products without their original packaging
  • Products that are missing parts or accessories
  • Returns requested after the 30-day return period
  • Products damaged because of incorrect installation or misuse
  • Orders affected by an incorrect delivery address provided by the customer

Return Process

To request a return, please follow these steps:

  1. Contact us at support@vinlighting.com with your order number and reason for the return.
  2. Provide photos or other information if requested.
  3. Wait for our return instructions and approval.
  4. Pack the product securely in its original packaging.
  5. Ship the approved return to the return address provided by our customer service team.
  6. Once the returned package arrives, our team will inspect the product.
  7. After the return is approved, your refund will be processed.

Please do not send products to an address obtained from a source other than our customer service team.

Refunds

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for the refund to be processed after the returned item has been received and approved. Your bank or payment provider may require additional time to post the funds to your account.

Exchanges

We may offer exchanges for eligible products.

If you would like to exchange an item, please contact us within 30 calendar days of delivery. The item must meet the same return eligibility requirements described above.

Return shipping costs for exchanges requested for personal reasons may be the customer’s responsibility.

Order Cancellation

Orders can be cancelled by contacting us at support@vinlighting.com as soon as possible after placing the order.

Because orders may enter processing or shipping shortly after purchase, cancellation cannot be guaranteed once an order has been processed or shipped.

If an order has already been shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery according to this Return Policy.

Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Email: support@vinlighting.com

Our customer service team will review your request and provide the appropriate return instructions.